Return & Exchange Policy

At Bellhaven & Co., we want you — and your pet — to be happy with every order. If something isn't quite right, we're happy to help with a return or exchange under the following terms.

30-Day Window

Returns and exchanges are accepted within 30 days of the original order date. Requests submitted after 30 days will not be eligible for a refund or exchange.

Condition Requirements

To qualify for a return or exchange, items must be:

• Unused and in original, resalable condition
• Tags attached (for apparel and accessories)
• In original packaging, complete and undamaged

Items that show signs of wear, use, washing, or damage — or that are missing tags or original packaging — will not be accepted.

How to Start a Return or Exchange

1. Email us at fetch@bellhavenandco.com with your order number and the item(s) you'd like to return or exchange.
2. We'll confirm eligibility and send you return instructions.
3. Once we receive and inspect your item, we'll process your refund or exchange.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Exchanges

Want a different size or color? Let us know in your return request, and we'll ship your exchange as soon as the original item is received and inspected.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

• Grooming tools that have been used
• Bowls and feeding accessories that have been used
• Items marked as final sale

Questions?

We're all ears. Reach out anytime at fetch@bellhavenandco.com  and we'll help sort it out.