Shipping policy

Shipping Policy

We know you (and your pet) don't like to wait. Here's what to expect once you place an order with Bellhaven & Co.

Processing Time

Most orders ship out within 1–3 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.

During high-volume periods (holidays, sales events), processing may take slightly longer. We'll always do our best to get your order out the door quickly.

Shipping Time

Once your order ships, delivery time depends on your location and the shipping method selected at checkout. You'll receive a confirmation email with tracking information as soon as your order ships, so you can follow it every step of the way.

Shipping Rates

Shipping costs are calculated at checkout based on your order size and delivery address.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and link. If you don't see it, check your spam folder or reach out to us at fetch@bellhavenandco.com.

Shipping Delays

Once your package leaves our hands, delivery timing is managed by the carrier. While we do our best to ensure timely delivery, Bellhaven & Co. is not responsible for delays caused by the carrier, weather, or other events outside our control.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us right away at fetch@bellhavenandco.com and we'll do our best to update it before it ships.